Contact
We're a small, customer-focused team and we genuinely love hearing from you. Whether you have a question before you buy, need help with an order, or just want to tell us about a gift that made someone smile — we're here.
Email us directly: hello@shopmusicbox.com
We typically respond within 1 business day, Monday through Friday.
How Can We Help?
- Order help Questions about your current order, tracking, or delivery status
- Shipping questions Estimated delivery times, address changes, or shipping upgrades
- Product questions Melody details, dimensions, gift suitability, or stock availability
- Returns & damages 30-day returns, damage claims, or replacement requests — we'll make it right
- Gifting help Not sure which music box to choose? Tell us who it's for and we'll help you pick